FREQUENTLY ASKED QUESTIONS

REGISTRATION

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

You can click here to register.

1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

2. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping cart so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

Please click here to reset your password.

Please click here to change your account information.

Please click here to contact our Customer Service Team.

ORDERING

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click click here to shop.

We accept the following forms of payment:
○ Visa
○ MasterCard
○ American Express
○ Paypal
○ Outlet26 E-Gift Certificates, and eStore Credits issued within Canada.

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Yes we do restock most of our items. Please visit our site frequently to see what popular items we brought back to our online store. You may also contact us to check availability. Our Customer Service Team will need an item number/product code to confirm availability.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Click here to view our Size Guide.

Please click here to contact our Customer Service Team.

ORDER STATUS

1. You may view the status of your order by logging into your OUTLET26 account and clicking on Past Orders. Click here to check on that status of your order.
2. Click on Track Order at the top right of the page. Make sure to have order # and email address available.
3. Confirmations are sent via email within 30 minutes when: Your order has been received or; Your shipment has been processed, based on the valid email address provided to us.
4. If you did not receive any confirmation emails, please check your email spam filter. Select Outlet26.com as a trusted website domain in your email spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
5. Please allow 24 to 48 hours for your order status to change.

1. OUTLET26 was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
2. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
3. If you still need assistance, please click here to contact our Customer Service Team.

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Please click here to contact our Customer Service Team.

SHIPPING

We offer ground and express shipping options. Free ground shipping is available to all Canadian provinces with a purchase of $50 or more. Click here to view the details of our shipping options and rates.

We do not ship outside of Canada and the US.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

Please click here to contact our Customer Service Team.

RETURNS

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to the sender. If you are not completely satisfied with your purchase, you may return the item (s) you purchased in their original condition within 14 days of delivery. Upon receipt of the item, the purchase price will be refunded. Your shipping is only refunded if all items within the order are returned. Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. REFUNDS: Please note, we do not issue refunds on Items bought on sale and non-faulty items. Please click here to view the full details of our Return Policy.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Please click here to contact our Customer Service Team.

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